Privacy Policy
Last updated: January 15, 2026
At Trandulimx S.A. de C.V. (hereinafter "Trandulimx"), located at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, P.C. 06500, Mexico City, CDMX, Mexico, we are committed to protecting the privacy and personal data of our users in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
1. Personal data we collect
We collect the following personal data when you use our services or interact with our website: full name, email address, contact phone number, and the content of messages you send through our contact form. This data is provided directly by you on a voluntary basis. We do not collect sensitive personal data such as specific bank account financial information, biometric data, or health information through this website.
2. Purposes of data processing
The personal data we collect will be used for the following primary purposes: (a) responding to your inquiries and requests for information about our financial consulting services; (b) providing initial guidance on available social support programs; (c) sending you relevant information about workshops, events, and educational resources related to personal finance, subject to your consent; (d) conducting internal statistical analysis to improve the quality of our services. For the secondary purposes mentioned in subsection (c), you may express your refusal at the time of providing your data or subsequently through the contact channels indicated in this notice.
3. Legal basis for processing
The processing of your personal data is based on: your express consent granted when submitting the contact form; the legal relationship established when requesting our consulting services; and compliance with applicable legal obligations under current Mexican legislation, including the LFPDPPP, the Commercial Code, and the provisions of the National Commission for the Protection and Defense of Financial Services Users (CONDUSEF).
4. Data transfer
Trandulimx does not sell, rent, or market your personal data to third parties for marketing purposes. We may share your information only in the following cases: (a) with competent authorities when there is a duly substantiated legal requirement; (b) with government institutions within the framework of social support programs, always with your prior consent; (c) with service providers that support us in operating the website, who are contractually bound to maintain data confidentiality. We do not make international transfers of personal data.
5. ARCO Rights
You have the right to Access your personal data, Rectify it when inaccurate, Cancel it when you consider it unnecessary for the stated purposes, and Oppose its processing for specific purposes (ARCO rights). To exercise any of these rights, you must send a request to the email privacidad@trandulimx.com including: your full name, a clear description of the right you wish to exercise, documents proving your identity, and any information that facilitates locating your data. We will respond to your request within a maximum of 20 business days from receipt of the complete request.
6. Security measures
We implement administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, unauthorized use, access, or processing. These measures include: data encryption in transit using TLS/SSL protocol, role-based access controls, periodic information backups, and ongoing staff training on data protection. However, no security system is infallible, so we cannot guarantee the absolute security of your information.
7. Use of cookies and tracking technologies
Our website uses cookies and similar tracking technologies. For detailed information about what cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy, available on this same website.
8. Changes to this privacy notice
We reserve the right to modify this Privacy Notice at any time to reflect changes in our data processing practices, legal requirements, or the services we offer. Modifications will be posted on this same page with the date of last update. We recommend periodically reviewing this notice to stay informed about how we protect your personal data.
9. Competent authority
If you believe your rights have been violated or have any concerns about the processing of your personal data, you may contact the National Institute of Transparency, Access to Information, and Personal Data Protection (INAI), the body responsible for ensuring compliance with the LFPDPPP in Mexico. More information at www.inai.org.mx.
10. Contact
For any questions, comments, or requests related to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Department at privacidad@trandulimx.com or by phone at +52 55 8421 6730, Monday through Friday from 9:00 AM to 6:00 PM (Central Mexico time).